Benefit from our global expertise with Remote Expert // Klüber Lubrication

We know that attaining the right lubricant is just one key element of your operation. You also need to apply it correctly and have optimal machine conditions for efficient production. That’s why Klüber Lubrication supports you with know-how and a broad service portfolio including:

Lubrication best practices
Equipment inspections (chains, open gears, etc.)
Application consultation and plant audits
Manufacturing consulting services

But what happens when you have a production problem or need a recommendation that cannot wait for our service experts to arrive onsite? With our new Remote Expert service, you receive support faster than ever before and benefit from our global expertise.

Solve problems and receive support remotely

How? With Microsoft HoloLens 2 Industrial Edition we connect with you immediately and effectively across any geographical distance. A real-time view and mixed reality application allow our experts to see what you see and to give step-by-step holographic instructions and recommendations.

Who? Our experts interact directly with a customer representative or with other Klüber Lubrication colleagues who are currently on customer’s site. You benefit from the immediate and direct knowledge exchange with our specialists regardless their location.

When? Remote Expert is not a substitute for regular in-person visits. But this added benefit removes the boundaries of time and travel – and other restrictions like areas restricted to outside visitors or unplanned shutdowns – so that you have fast responses, fast analysis, and fast solutions. We’ve got you covered even if we can’t be physically on site.

This is how Remote Expert works

Watch the explanation video

These commercial operations took advantage of faster solutions

Industry: Wind

The job: A Klüber Lubrication expert did service work in a wind turbine while connected with the customer’s engineers located in another country.

Industry: Mining

The job: Restrictions to the site made a virtual inspection necessary. Our experts were able to inspect mobile equipment and analyze critical lubrication objects online.

Industry: Cement and Mining

The job: Travel restrictions made it necessary to remotely inspect the open gears of a ball mill and kiln. An open gear specialist from Klüber Lubrication guided the customer’s maintenance engineer through a remote visual inspection.

Your benefits at a glance:

Get solutions when you need them, not bound by travel, time and site restrictions
Access to global experts and resources
Smoother operations with less downtime
Get more from in-person site visits when sales managers and service engineers share live insights with application experts

Benefit from our global expertise with Remote Expert

Solve problems and receive support remotely

This is how Remote Expert works

These commercial operations took advantage of faster solutions

Your benefits at a glance:

Are you interested in these services? Fill out this form to get started with world-class lubricants and top-tier services