Not every production problem, installation, or training can wait for its corresponding expert to be onsite. When all hands are needed on deck immediately, Remote Expert removes the distance. It’s a new, growing Klüber Lubrication service that uses the power of technology to bring more eyes, knowledge, and expertise onsite during customer visits.
By wearing Microsoft’s HoloLens smart glasses, the onsite sales engineer or Klüber Lubrication team member gives our remote experts a firsthand, detailed look as if they’re there in person. That means processes like these don’t have to wait for an Application Engineer or other expert to visit:
- Installations, like sensors and lubricating equipment
- Introducing a new product
- Performing a training
- Tasks normally requiring the presence of a second colleague, such as an open-gear inspection
Remote Expert’s flexibility has also transcended logistical barriers like:
- Overcoming visitation restrictions at a mining site. Our experts were able to inspect mobile equipment and analyze critical lubrication objects online by liaising with an onsite colleague.
- Bypassing travel restrictions that made it impossible to inspect the open gears of a ball mill and kiln in-person. Using Remote Expert technology, a Klüber Lubrication open gear specialist guided the customer’s maintenance engineer through a virtual inspection.
We’re relentless in our pursuit to give our customers top-tier service, anytime and anywhere. We’re pleased to introduce Remote Expert so you can enjoy these benefits and more:
- Complete solutions quicker than ever
- Wider access to global experts and resources
- Smoother operations with less downtime
- Maximized in-person site visits
- Next level partnership
After all, you’ve trusted our lubricants to give you smooth, efficient operations – and we don’t take your trust lightly.