Together beyond lubrication

Our experts make the difference

• How does the topic of sustainability affect Muriel Mansier Ottavi?

  I have been a sales engineer at Klüber Lubrication for a year and can say with full conviction: I’ve never before in my career worked for a company that values personal customer advice so much. However, I am just as proud that Klüber Lubrication is not only about selling special lubricants to our customers, but also about demonstrating certain values – especially in terms of sustainability and responsible use of resources.  

  For me, sustainability is inextricably linked to the areas of innovation and digitalisation. This is because, above all, the use of digital technologies allows us to become more sustainable and efficient. This also plays a role in the current discussion of a possible ban on PFAS (per- and polyfluorinated chemicals). At Klüber, we are working on finding a replacement for PFAS molecules to provide more environmentally friendly lubricants. However, this is just one of many projects that makes it clear that we want to move new things together for our customers. 

  Sustainability in the creation of better products is something that I also pursue in my free time. Because I’m a passionate maker of natural perfumes. When creating natural perfumes, I work with living raw materials, as opposed to synthetic substances. I only use essential oils and absolute substances. I bring this passion for naturalness and authenticity to my work at Klüber every day to create better, more sustainable products that ultimately deliver real value to our customers. 

• What does it mean for Thomas Malchowski to be a part of Klüber Lubrication?

  In my 25 years at Klüber Lubrication, I have witnessed firsthand the development of our innovative and sustainable lubricant solutions. I am particularly proud of our water-based specialty lubricants, which we use to prove that ‘environmental protection and economic success are not opposites’. 

  That’s exactly what is important to me in my role in business development, because I want to ‘proactively approach customers’ and show them our ‘new paths’. At Klüber Lubrication, we look ‘outside the box’ to develop innovative solutions that support our customers in their search for more efficiency and at the same time higher sustainability. 

  My hobby as a beekeeper has inspired me especially, since I also see in my dealings with bees how elemental effectiveness and careful handling of raw materials are. And I also find this principle in Klüber Lubrication, where we act 'with maximum efficiency and minimum waste'. Like a bee population, we strive to use our resources proactively and always look for improvements that we can then share with our customers. ‘Together beyond lubrication’ – i.e., together with our customers - that’s what makes us special! 

• Which role does digitalisation play for Angélica do Espirito Santo?

  I have been the manager of Financial Controlling at Klüber Lubrication for two years now. My main task is to provide financial solutions for all areas of our company, which requires close collaboration with experts from a wide range of departments. Digitalisation in particular shapes my work, and in a positive way. Digital technologies not only enable us to be much more efficient, but also to offer our customers precisely the solutions they need and that will help them move forward. 

  Helping our customers move forward - this is what we want to do also when it comes to sustainability: we support our customers in becoming more energy efficient by offering them innovative and customised products that are perfectly tailored to their financial capabilities. For example, in collaboration with our IT and logistics teams, we have developed a new inventory solution that is both more precise and more efficient, enabling customers to find what they need even faster. 

  In my free time, I devote myself to the theatre, where I not only act myself, but also direct plays. Directing on stage and my job at Klüber Lubrication have a lot in common: both when working on a play and in Financial Controlling, I have to quickly recognise people's talents and assign them appropriate roles. What's more, my hobby and job require creativity in equal parts, as I want to offer both viewers and our customers something extraordinary and ground-breaking. 

• How is Andreas Berg experiencing digitalisation at Klüber Lubrication?

  In addition to the sales-related IT systems such as SAP and the online shop, I am also responsible for the introduction of digital innovations in Sales and Customer Service, and I’ve been trying to bridge the gap between our customers’ needs and innovative IT technologies for 18 years and provide them with the best possible access to our diverse products and services. I am very proud that in the fast-paced world of digital technologies, we are not following every trend, but only implementing technologies that bring real value to our customers in terms of sustainability and efficiency. 

  Despite all advanced technologies, it is extremely important to us that personal contact with our customers continues to be maintained. Technology innovations at Klüber Lubrication do not replace people, but support them. For example, we use an email bot that sorts our customers’ messages—but every message to our customers is written by an employee and not automatically generated by an AI.  

  In my free time, sailing is my passion. Manoeuvring on the boat often reminds me of my work at Klüber Lubrication: Similar to the digital world, you have to deal quickly with changing conditions and adapt with agility on the water. But for me, sailing is also the perfect balance to my job, as I get my head free and re-energise myself on the water and in nature.     

• What role does progress and innovation play in Kranthi Chitihoti's work?

  Progress and innovation - no area represents these terms better than the field of digital solutions. By developing a forward-looking platform with a wide range of digital technologies, Klüber Lubrication has been able to achieve significant improvements in our product and service portfolio for our customers in recent years: Our customers benefit from higher energy efficiency, reduced downtime in production, better transparency and control in processes as well as significantly reduced costs - and all of this is data-based and measurable.

  In my Digital Business department, however, we are not happy to rest on our past successes. True to the motto "Learning fast, changing faster", we are constantly developing our digital technologies so that we can continue to offer our customers the most efficient solutions in the future. With our broad expertise, innovative products and competent partnerships, we are the ideal partner to provide our customers with comprehensive support. 

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